Technical Support & Maintenance for Devices and Offline servers
Service Overview
Reliable Tech Infrastructure for Sustainable Learning Environments
In the digital transformation of education across Africa, having access to devices and offline digital learning platforms is only part of the solution. To ensure continuity, reliability, and impact, schools and organizations need consistent technical support and maintenance.
At EduLET Africa, we provide dedicated technical support and maintenance services for digital education infrastructure—including laptops, tablets, projectors, and offline servers such as RACHEL, Kolibri, and other local content servers. Our goal is to minimize downtime, extend device lifespan, and empower schools to operate digital learning tools with confidence.
What This Service Covers
Our Technical Support & Maintenance package includes a range of preventive, corrective, and advisory services tailored to educational institutions in low- and middle-resource environments.
1. Device Maintenance and Support
We provide regular and on-demand maintenance for:
Laptops (Windows, Linux, ChromeOS)
Tablets and Android devices
Projectors and screens
Smart classroom hardware
Charging stations and accessories
Services include:
Software updates and security patches
Virus and malware removal
Hardware diagnostics and repairs
Device configuration and optimization
Battery care and power management
Re-imaging and OS reinstallation
2. Offline Server Support (RACHEL, Kolibri, etc.)
Offline servers are essential for delivering digital learning where internet connectivity is limited or unavailable. EduLET Africa specializes in maintaining and optimizing these systems.
Support includes:
Installation and reinstallation of offline servers (RACHEL, Kolibri, KA Lite, MoodleBox, etc.)
Customizing content packages (curriculum-aligned, localized content)
Troubleshooting access, syncing, and connectivity issues
Software updates and firmware patches
Network setup and maintenance (Wi-Fi hotspots, LAN configurations)
Data backup and recovery solutions
3. Scheduled Preventive Maintenance
We offer monthly, quarterly, or bi-annual preventive maintenance visits (in-person or remote), where our technicians:
Inspect all digital infrastructure
Perform diagnostics and updates
Clean hardware and ensure proper ventilation
Replace faulty or worn-out components
Report on performance and potential risks
This helps reduce emergency breakdowns, improves device longevity, and ensures learning continuity.
4. Remote Technical Assistance & Helpline
Schools receive access to our dedicated remote support team via:
WhatsApp support group for real-time troubleshooting
Email ticketing system for technical issues
Scheduled video calls for diagnostics and training
Remote access tools (where internet is available) for direct system support
5. Training for School IT Champions
We believe in sustainability through local capacity building. As part of our service, EduLET Africa trains selected school staff (teachers or ICT officers) to serve as on-site "Digital Champions" who can:
Perform basic maintenance and troubleshooting
Manage the offline server and user access
Liaise with EduLET support for more complex issues
This approach ensures that minor issues can be addressed quickly, reducing dependence and downtime.
Why This Service is Critical for African Schools
In many schools across Africa, devices fall into disrepair due to:
Lack of trained technicians
Harsh environmental conditions (dust, heat, power surges)
Irregular maintenance
No follow-up after installation
Without proper maintenance, even well-funded digital learning projects fail to achieve lasting impact. Our support service fills this critical gap—maximizing your investment in EdTech and ensuring that teachers and learners can use digital tools every day, not just on launch day
Benefits Our Services
Technical support and maintenance for devices and offline servers encompass a range of services designed to ensure the optimal performance, reliability, and security of a company's IT infrastructure. This include both proactive tasks, such as monitoring and regular check-ups, and reactive tasks, like bug fixing and on-demand repairs. For offline servers, these services become even more critical, as they can only be accessed physically or through secure, on-premises networks.
- Minimize device and server downtime
- Extend the lifespan of your hardware
- Ensure safe and secure digital learning environments
- Support learning continuity even in offline settings
- Empower local staff with tech knowledge
- Reduce long-term operational costs
Flexible Support Packages
We offer a range of affordable and scalable service plans based on your needs:
| Plan | Includes | Suitable For |
|---|---|---|
| Basic | Annual maintenance visit + remote support | Small schools with limited devices |
| Standard | Quarterly maintenance + remote support + staff training | Medium-sized institutions |
| Comprehensive | Monthly visits + priority response + spare parts + training | Large schools or EdTech hubs |
| Custom | Tailored to your infrastructure | NGO partners, governments, or multi-school networks |
Who Can Benefit?
This service is ideal for:
Public and private schools with digital learning labs
NGOs deploying EdTech in rural or peri-urban areas
Education projects using RACHEL, Kolibri, or offline LMS platforms
Teacher training colleges and vocational centers
Ministries of Education or local government education offices
Partner With EduLET Africa
We don't just install hardware—we make sure it keeps working.
With EduLET Africa, your devices and servers are in trusted hands, allowing your school or project to focus on what matters most: teaching and learning.
We support a wide range of educational technology hardware including laptops, tablets, projectors, smart classroom devices, and offline servers such as RACHEL, Kolibri, KA Lite, MoodleBox, and similar platforms. Whether your devices are new or existing, we provide both setup and maintenance services.
Yes. EduLET Africa specializes in supporting low-connectivity and offline environments. Our team can perform in-person visits where feasible, and we offer offline tools, training, and materials to help schools operate smoothly without internet access. We also provide telephone and SMS-based support when internet is not available.
In cases of major hardware failure, our team conducts a diagnostic assessment. If repair is possible, we handle or coordinate the repairs. For devices beyond repair, we can assist in replacing or reconfiguring the server or device and recovering data where possible. We also help schools put preventive measures in place to avoid future breakdowns.
Absolutely. As part of our service, we train designated Digital Champions (teachers or ICT staff) within each school to carry out basic maintenance, perform backups, and troubleshoot common issues. This empowers schools to resolve smaller problems independently and reduce downtime.
We offer flexible support packages—monthly, quarterly, bi-annual, or as-needed. The frequency depends on the number of devices, server usage, location, and school needs. For remote clients, we supplement physical visits with regular remote support sessions and check-ins via WhatsApp, phone, or video call.
Free Consultation
Book A Free Consultation
Your free consultation is the first step to success.